FAQ

Welcome to SAVONERA’s FAQ section! Here, we answer common questions to help make your shopping experience smooth and enjoyable. If you have additional queries, feel free to contact us.

1. How can I place an order?

Placing an order is easy! Browse our collection, add your desired products to the cart, and proceed to checkout. Follow the prompts to enter your shipping details, and your order will be processed.

2. What payment methods do you accept?

At the moment, we only accept Cash on Delivery (COD).

3. Do you accept Cash on Delivery (COD) payments?

Yes, we do! COD is currently our primary payment method.

4. Do you ship internationally?

At the mean time,we only ship within Lebanon.

5. What are the delivery times?

Delivery typically takes 1 to 5 days maximum.

6. Do you offer free shipping?

Yes, we offer free shipping on orders over $50.

7. What is your return policy?

We currently do not accept returns or provide refunds.

8. Are your products authentic?

Absolutely! At SAVONERA, we source all our products directly from trusted suppliers in the USA to ensure authenticity and quality.

9. Are all your products imported from the USA?

Yes, most of our products are imported from the USA.

10. Do you offer discounts or loyalty programs?

We do offer discounts, but we do not have a loyalty program at the moment. Stay tuned for updates!

11. How can customers stay updated about deals and offers?

You can stay updated through our newsletter and social media platforms: Savonera.lb.

12. Do I need to create an account to place an order?

Yes, creating an account is required to track your orders and manage the full process.